Please be aware that shipping is added after payment if paying with Paypal. Therefore, it will not be reflected in the initial total.

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Internation shipments are sent via Global Post or UPS.​

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International packages can take fourteen to thirty days to arrive.

 

If your package has not arrived in thirty days, please email us at info@rooted-nutrition.com, and we can open an investigation.

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There is not anything we can do before thirty days, as once the packages have left our facility, we have no control over them. The shipping service will not open an investigation before thirty days have elapsed.

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If your package is marked as delivered, but you did not receive it, you will need to get a report from your local postal branch confirming this. We will not issue credits or refunds without this proof.

 

If you would like express shipping or a specific carrier used, please email us before placing your order, and we can let you know the cost for that.

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Once shipped, all international sales are final, with no exceptions, and returns are not accepted.

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Customs and import regulations vary widely from country to country. You are responsible for ensuring that the products you have ordered are not prohibited/restricted in your country.

 

Rooted Nutrition accepts no liability for the refund/replacement of any products or any costs relating to or arising from the importation or confiscation of any goods by your country's customs or any other regulatory body.

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Likewise, your orders' import duties or taxes are not our responsibility. We suggest you contact your local customs office for further information if required.

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Rooted Nutrition is not responsible for and will not offer refunds for orders held or destroyed at customs.

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If your package is unable to be delivered and is returned to us, we do not refund shipping costs, and there is a ten percent restocking fee, with no exceptions.

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If you have questions, please email us at info@rooted-nutrition.com.